SriLankan Airlines - The National Airline of Sri Lanka

SriLankan Airlines, the National Airline of Sri Lanka, is an award winning carrier with a firm reputation as a global leader in service, comfort, safety, reliability, and punctuality.

Launched in 1979, SriLankan is currently expanding and further diversifying its wide range of products and services in order to drive the country’s ongoing boom in tourism and economic development.

The airline’s hubs are located at Bandaranaike International Airport in Colombo and Mattala Rajapaksa International Airport, Hambantota providing convenient connections to its global route network of 79 destinations in 37 countries in Europe, the Middle East, South Asia, Southeast Asia, the Far East, North America, Australia and Africa.

Destinations (including code-shares)

Europe	London, Paris, Frankfurt, Dusseldorf, Rome, Milan, Brussels, Manchester, Dublin, Geneva, Munich, Athens, Lanarca, Istanbul, Zurich
Central Asia	Moscow, Kiev, Volgograd, Petersburg, Chelyabinsk, Yekaterinburg, Novosibirsk, Irkutsk
Middle East	Kuwait, Dammam, Riyadh, Muscat, Dubai, Abu Dhabi, Bahrain, Doha, Jeddah, Amman, Sharjah
South Asia	Karachi, Male, Colombo, Chennai, Trichy, Trivandrum, Mumbai, New Delhi, Bangalore, Kochi, Varanasi, Bodh Gaya, Dhaka & Madurai
Southeast Asia	Singapore, Kuala Lumpur, Langkawi, Penang, Saigon, Bangkok, Jakarta
Far East	Hong Kong, Beijing, Shanghai, Canton, Tokyo, Hanoi
Australia	Sydney, Melbourne, Perth, Adelaide, Brisbane
North America	New York, Chicago, Washington
Canada	Edmonton, Calgary, Vancouver, Toronto, Ottawa, Montreal, Halifax and St Johns
Africa	Johannesburg, Seychelles, Nairobi

Code shares: Partners

SriLankan has mutual code-share services with Etihad Airways, Malaysia Airlines, Air Canada, Royal Jordanian, Alitalia and Mihin Lanka. Air India and Saudi Arabian Airlines, also code-share on some of SriLankan’s routes.

Board of Directors

Mr. Nishantha Wickremasinghe	- Chairman
Mr. Kapila Chandrasena	- Director
Mr. Nihal Jayamanne, PC	- Director
Mr. Shameendra Rajapaksa	- Director
Mr. Manilal Fernando	- Director
Ms. Lakshmi Kumari Sangakkara	- Director
Mr. Sanath Ukwatte	- Director
Mr. Susantha Ratnayake	- Director

Aircraft Fleet

SriLankan operates a fleet of 21 aircraft – including wide-bodied A340 and A330 aircraft, and mid-range A320s.

- Airbus A340–300	6 aircraft
- Airbus A330-200	7 aircraft
- Airbus A320-200	8 aircraft

Workforce

SriLankan has a global team of approximately 5,900 employees in Sri Lanka and overseas. The airline has strong training programmes in all aviation related fields, in order to cater to its own expansion and the constant need to replace its staff, in high demand by other airlines.

In-flight Comfort

The SriLankan fleet contains luxurious seats that have ample pitch and width (needs to be reworded). Seating is in a two-class system of Business and Economy. Business classes on long haul aircraft are equipped with flat-bed seats. The AVOD in-flight entertainment system has the latest Audio / Video On Demand function with games etc. Complementing this facility are the wide screens with superior high resolution picture quality for infinite viewing pleasure. Also available is the air-show with forward and downward cameras; and video games in most seats.

Awards

SriLankan has consistently achieved very high marks for excellence, especially in polls of global travellers. The awards include:

• World’s Friendliest Cabin Staff - Skytrax
• First Runner-up for World’s Best Cabin Staff – Skytrax
• Best Airline in Central Asia (4 consecutive times) - Skytrax
• Best Airline in South Asia (3 consecutive times) from Travel Trade Gazette
• World’s Most Reliable Operator of Airbus A330’s (small fleet) by Airbus Industrie
• World’s Most Reliable Operator of Airbus A340’s (small fleet) by Airbus Industrie
• Best Overall In-flight Entertainment (for a fleet size of 20 or less), twice – World Airline Entertainment Association
• Best Airline Turnaround of the Year 2004 – Centre for Asia Pacific Aviation
• Galileo Indian Express Award for Best Eastbound International Airline
• Foreign Carrier of the Year (South Asia sector) – Kuala Lumpur International Airport Awards
• Runner-up for Best Asian Airline in survey by UK’s Daily Telegraph
• Imperial Mark in recognition of exceptional levels of service, luxury and quality
• PATA Gold Award 2007 for Best Airline Marketing Campaign
• Airline of the Year 2008, 2009, 2010 and 2011 - Sri Lanka Presidential Travel & Tourism Awards
• Merit Award at the National Best Quality Software Awards 2010 (NBQSA),
• Second place ‘Unlocking Business Intelligence’ category. CIMA Global Awards 2010
• Hall of Fame – Airline of the Year for three consecutive years - Sri Lanka Travel & Tourism – 2010
• Best Print Media Presentation on Travel and Tourism in 2010 and 2011 at the Sri Lanka Presidential Travel & Tourism Awards
• Etihad Global Excellence Award 2011 for Best Regional Caterer.
• National Energy Efficiency Gold Award in the large scale state sector at the National Green Awards 2011.
• Green Jobs Award 2011 towards environmental conservation.
• SriLankan IAA among IATA’s Top Ten best Authorized Training Centers (ATCs) in S. Asia.
• Best Airline Operator from South Asia award at the KLIA Awards (in 2005, 2006, 2007, 2008, 2009 and 2011)
• Silver Award in the ‘State Sector Buildings – Large Scale’ category at the Vidulka National Energy Efficiency Awards 2012
• Bronze Award for SriLankan Catering Ltd. in the ‘State Sector Buildings – Large Scale’ category at the Vidulka National Energy Efficiency Awards 2012
• ‘Best in Region: Asia & Australasia’ award at the Airline Passenger Experience Association (APEX) 2012 Passenger Choice Awards in USA

Online Facilities

Through its website www.srilankan.com the airline provides Online Booking, Ticketing and Check-in facilities that give passengers the convenience of planning their travel experience through any PC or laptop.

SriLankan Cargo

SriLankan Cargo has been expanding its services rapidly, using Colombo as a “Hub in the Ocean” to link the fast-growing economies of the South Asia with Europe, the Middle, Southeast Asia and the Far East. For information visitwww.srilankancargo.com

Ground Services

SriLankan Airlines provides ground services for all airlines that operate through Colombo’s Bandaranaike International Airport, and has gained a reputation with customer airlines for excellence in friendly and efficient service. For information visit http://www.srilankan.com/ground-handling/corporate/corporate-profile.htm

SriLankan Catering (Pvt) Ltd

A fully owned subsidiary of SriLankan Airlines, SriLankan Catering (SLC) provides on-board catering services for airlines that operate through Colombo. Its state of the art flight kitchen has a production capacity of over 25,000 meals per day, in a 24-hour operation, 365 days a year. SLC has a workforce of approximately 800 employees.

Located in the historic Dutch Complex, SLC opened its fine-dining restaurant, Semondu, offering its signature fusion cuisine, to the public in the heart of the city of Colombo. The Airport Restaurant and the Business Class transit lounge, Palm Strip, at the Bandaranaike International Airport (BIA) are also owned by SLC.

SLC manages the 24-roomed, Serenediva Transit Hotel situated in the departure area, offering four room-types, equipped with essential amenities for transit passengers, and the newly opened Emirates Lounge, inside BIA.

Additionally, SLC provides catering services to SriLankan Airlines’ Business Class lounge - Serendib, and lounges owned by the Airport and Aviation Services (Sri Lanka) Limited in BIA.

SLC runs a state-of-the-art, mass-scale laundry facility situated in the SLC Complex in the airport, capable of laundering up to 15,000 pieces per day.

SLC is certified to the following standards: ISO 9001:2008 (Quality Management Systems); ISO 22000:2005 (Food Safety Management Systems); HACCP (Food Safety Assurance); ISO 14001: 2004 (Environmental Management System). For information visit www.srilankancatering.com

SriLankan Engineering

SriLankan Engineering is a provider of choice in Maintenance-Repair-Overhaul (MRO) activities in the region, with its strong expertise in Airbus aircraft, excellent facilities, and experienced engineering personnel.

SriLankan Engineering possesses the prestigious EASA 145 certification for aircraft maintenance and its training facility has the EASA 147 certification from the European Aviation Safety Agency. For information visit www.srilankan.com/mro

SriLankan Holidays

SriLankan Holidays is the leisure arm of the airline, which promotes travel to and from Sri Lanka, and also within all points throughout the airline’s network. SriLankan Holidays partners many leading hotels, tour operators and other tourism related organisations to give travellers a wide selection of holiday opportunities with an all-inclusive concept, which includes customized packages. SriLankan Holidays won the prestigious title of Best Outbound Tour Operator at the Presidential Awards for Travel and Tourism in 2008 and in 2009. For information visit www.srilankan-holidays.com

SriLankan Air Taxi

SriLankan Air Taxi entered into a codeshare agreement with  Cinnamon Air to provide easy access to many picturesque locations across the country.  With the new code share agreement, all Cinnamon Air scheduled flights will operate with SriLankan Airlines’ (UL) designated flight numbers as well of those of Cinnamon Air (C7).

‘FlySmiLes’ Frequent Flyer Programme

SriLankan Airlines’ frequent flyer programme, ‘FlySmiLes’ promises a wide range of exciting rewards for passengers with a global network of local and international partners which include:

• Airlines – Malaysia Airlines, Etihad Airways
• Telecommunications – Travelling Connect, Dialog Telekom
• Banks/Credit cards – American Express, Standard Chartered Bank, Commercial Bank of Qatar, Hatton National Bank
• Vehicle rentals – Hertz
• Lifestyle partners – Taj Hotels Resorts and Palaces, Siddhalepa Ayurveda Resort ,SPA Ceylon, Buddhi Batiks, Excel World, Speedrome, Excel World

FlySmiLes has three tiers of membership – Gold, Silver, and Blue. All members can redeem their miles for rewards such as free air tickets and upgrades on the airline’s own and partner airline flights. Miles can also be earned for spend with all partners. They also have a wide range of other benefits such as pre-assigned seating, priority confirmation, etc. For more information visit www.flysmiles.com

MICE Tourism

Sri Lanka is a popular destination for business events in the South Asian region. The airline has a separate department for MICE Tourism (Meetings, Incentives, Conventions, and Exhibitions) that works with local partners to arrange many types of events.

Sponsorships

SriLankan has a special focus on sports tourism and supports all major sporting events in Sri Lanka. The airline also sponsors Surfing classics in Sri Lanka and the Maldives; the International Rugby Sevens; the SriLankan Golf Classic in Sri Lanka; and co-sponsors several events that focus arts and culture.

Airline Training

SriLankan’s International Aviation Academy (IAA), caters to manpower requirements of airlines, airports, travel agents, and other aviation industry organizations. It is accredited with the International Airline Training Association (IATA), Director General Civil Aviation (DGCA), Sri Lankan Institute of Marketing (SLIM), University of Moratuwa and the Travel Agents’ Association of Sri Lanka (TAASL).

IAA, has been recognized by IATA as one of its‘Top Ten’ Authorized Training Centres in South Asia. In August 2012, IAA opened its first overseas branch in Maldives. IATA courses offered by IAA:

• IATA/ UFTAA Foundation Diploma in Travel and Tourism
• IATA/ UFTAA Consultants Diploma in Travel and Tourism
• IATA/FIATA Cargo Introductory Course
• IATA Airline Cabin Crew Training

SriLankan Airlines’ courses offered by IAA:

• Flight Operations Officer Dispatcher Programme
• Airport Passenger Handling Foundation Course
• International Airline Cabin Crew Certificate Programme
• Self Enhancement for Future Professionals

For information visit www.srilankan.com/iaa

Technical Training

The SriLankan Technical Training School, which is certified to the EASA 147 standard by the European aviation body, provides comprehensive basic and aircraft type training for both internal engineers as well as external individuals. It is also accredited by the aviation authorities of Pakistan and the Maldives.

SriLankan Cares

The community development arm of the airline, SriLankan Cares actively participates in fundraising and charity activities, with its main focus being the Empowerment of Children. SriLankan Cares has carried out major development projects in three rural schools in the country, providing buildings and infrastructure such as classrooms, libraries, and computer labs.

Corporate Communications
SriLankan Airlines Ltd.
21-22 Level, World Trade Centre, Echelon Square, Colombo 1, Sri Lanka
Tel: 0094 019733 1979 (24-hour Call Centre)